1. How do I place an order on your website?

Visit our website and browse through our collection. Select the desired items and add them to your cart. Proceed to checkout and follow the instructions to complete your order.

 

2. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express),
PayPal, Apple Pay, Google Pay and Venmo for online payments.

 

3. Can I make changes or cancel my order after it has been placed?

We process orders quickly, but if you need to make changes or cancel an order, please contact our customer support (support@ysmnboutique.com) as soon as possible. We'll do our best to accommodate your request.

 

4. How long does it take to process and ship an order?

We strive to process orders within 1-2 business days. Shipping times may vary depending on your location and the shipping method chosen during checkout. Average shipping times are 7-10 business days after your order has been processed.

 

5. Do you offer international shipping?

 No. We currently do not offer international shipping.

 

6. What is your return/exchange policy?

YSMN Boutique will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (The first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a
full refund. If it is a split package order, it will start from the time of the final package delivery date and time.

Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.

Shipping and handling charges are non-refundable. Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.

Please allow YSMN Boutique 5 - 7 business days from the day we
receive the returned package to process. We will email you after return has been processed to confirm what has been done.

 

7. Are there any shipping fees or additional charges?

Shipping fees and any applicable taxes will be calculated during the checkout process. The exact amount will depend on your location and the items in your order.

 

8. How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number and instructions on how to track your package.

 

9. What if I receive a damaged or incorrect item?

We apologize for any inconvenience caused. If you receive a damaged or incorrect item, please contact our customer support immediately, providing details and any supporting pictures. We will assist you in resolving the issue as quickly as possible.

 

10. How can I contact your customer support?

For immediate assistance, we recommend using our live chat feature available on our website. Simply click on the chat icon located at the bottom right corner of the screen, and one of our representatives will be happy to assist you. Representatives are available from 9am-9pm PST.

Alternatively, you can email our customer support team at support@ysmnboutique.com. Please allow up to 24 hours for a response, although we strive to reply as quickly as possible.